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We're Here to Help Your Business Succeed
Our dedicated support team is ready to help you transform your business communication with AI phone answering technology. Whether you're just getting started, need technical assistance, or want to optimize your current setup, we provide comprehensive support to ensure your success.
At Sloane, we believe exceptional customer service starts with being accessible. That's why we offer multiple ways to reach us, fast response times, and knowledgeable support representatives who understand both the technology and your business needs.
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Our Commitment to Your Success
Expert Support Team
Our support representatives aren't just technical experts—they're business growth specialists who understand the challenges small businesses face. Each team member is trained on AI technology, phone systems, and business operations to provide comprehensive assistance.
Proactive Assistance
We don't just fix problems; we prevent them. Our team monitors your system performance, provides optimization recommendations, and shares best practices to maximize your ROI from AI phone answering.
Educational Resources
Beyond direct support, we provide extensive documentation, video tutorials, and webinar training to help you become a power user. Our goal is to make you completely self-sufficient while knowing help is always available when needed.
Customer Success Focus
Your success is our success. We track metrics like call answer rates, lead capture improvement, and customer satisfaction to ensure Sloane is delivering measurable business value. Regular check-ins help optimize your configuration as your business grows.
Frequently Asked Questions
Getting Started
Technical Support
Billing & Plans
Self-Service Resources
Knowledge Base
Access our comprehensive documentation library with step-by-step guides, troubleshooting tips, and best practices. Search by topic or browse categories for quick answers.
Video Tutorials
Watch our video tutorial series covering setup, configuration, advanced features, and optimization strategies. New tutorials added weekly based on user feedback.
Community Forum
Join our user community to share experiences, ask questions, and learn from other Sloane users. Our team actively participates to provide expert guidance.
System Status
Check our real-time system status page for service updates, maintenance schedules, and performance metrics. Subscribe to notifications for important updates.
Developer Resources
API documentation, webhook guides, and integration examples for businesses requiring custom implementations or advanced integrations.