Last updated: May 28, 2025
These Terms of Use (these "Terms") are a binding contract between you and Sloane, our website, our AI phone answering service and related services ("Sloane," "us" or "we") and you as a subscriber to our Services as defined in Section 2 ("you"). The Services are owned and offered to you by ECM One, LLC d/b/a Sloane. Any capitalized terms used herein without defining them have the definitions given in our Privacy Policy. Additional, separate terms may apply to our Services, including without limitation our Data Processing Addendum (our "DPA"), each of which will be considered to form part of these Terms. If you have questions about these Terms, please contact support@hi-sloane.com.
To be eligible to use the Services, you must (a) be at least eighteen (18) years of age; (b) reside in a jurisdiction where we offer our Services and where the use of our Services is lawful; and (c) represent that you have read, understood, and agree to be bound by the Terms. You may not use the Services if you have previously been suspended or removed from any of our Services. By using the Services, you represent and warrant that you meet all the foregoing eligibility requirements. If you do not meet these eligibility requirements or if you do not agree to these Terms, you may not use the Services.
By accessing or using any of our Services, you agree to be unconditionally bound by these Terms. Where the option is made available to you, you may accept the Terms by your statement or by clicking to accept or agree to the Terms over the phone or in any agreement, electronic form, or on the Services. You must be of legal age and capacity to form a binding contract to accept the Terms. If you do not agree with any of these Terms, do not use our Services. If you are using or accessing the Services on behalf of a company or other entity ("Entity"), you represent, agree, and warrant that you are authorized to act on behalf of the Entity and to bind such Entity to these Terms. ACCEPTANCE OF THESE TERMS IS REQUIRED FOR USE OF THE SERVICES AND ANY USE OF THE SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS.
a. Our Services. Sloane offers the following Services: (i) our AI phone receptionist to answer your calls and set appointments for you ("AI Receptionist"); (ii) a dashboard, software, and applications (collectively, the "Application") integrated with the existing systems of the subscribing business or individual (each a "Subscriber"); and (iii) https://hi-sloane.com and other websites or online channels we own or operate (collectively, the "Site") (altogether, with the Site and Application, the "Services"). The Services will create an audio recording of each call between callers to your business (your "Callers") and the AI Receptionist ("Recordings") and will generate transcripts of such Recordings ("Transcripts"). Recordings and Transcripts are posted to your Account and available to you on your Dashboard. You will receive the Services at your subscribed level as described on the Site and subject to these Terms.
b. Registration. To become a Subscriber, you must first register with Sloane, create an account on the Services (your "Account"), and select an available Subscription level. You must always maintain a valid email address and phone number on your Account. Some Services may not be available to you; we will explain which Services are available during the sign-up process. You represent and warrant that: (i) you will maintain the accuracy of all data associated with your Account; (ii) you will not do anything that might jeopardize the security of your Account; and (iii) you will notify us immediately of any unauthorized access to or use of your login credentials or any other breach of security. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur using your credentials or Account. Sloane reserves the right to disable your login credentials, whether chosen by you or provided by us, at any time and for any reason, including if we believe you have violated any provision of these Terms.
c. Google Registration. Sloane's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
d. Telephone Numbers. When you subscribe, we will host your existing telephone number or assign you a forwarding number. Sloane reserves the right to release or reassign any telephone numbers that are not ported back within three months after termination of the applicable subscription.
e. Caller Payments. You can configure the Services to take payment information from your customers—for example, to secure an appointment or prepay a service fee. You are solely responsible for collecting any required authorizations from your Callers to receive their payment information or charge their payment method on or through the Services. You understand and agree that Sloane is not a bank, payment institution, payment processor, or money services business. Sloane does not collect or process your payment information. Instead, Sloane uses your payment processor to collect, accept, and process your credit card, debit card, and other payment information on your behalf. Sloane never has possession of or access to payment information. You are solely responsible for ensuring that your payment processor keeps payment information secure in accordance with applicable legal and regulatory safeguards. Your use of the Services for payments is also subject to the applicable terms and conditions of your payment processor.
f. Recordings and Transcripts. You understand and agree that the Services include the creation of Recordings and Transcripts of calls with your Callers for your reference and business use, and to allow Sloane to monitor quality, improve service performance, and for training purposes. Call recording and monitoring practices are subject to various federal, state, and local laws. Sloane provides courtesy template notices to inform your Callers that their call is being recorded, so that the Caller can consent by continuing with the call or withhold consent by ending the call. You decide through your Account settings whether and how to implement such templates, including the message contents. You are solely responsible for using the Recordings and Transcripts features in compliance with applicable law. You agree that Sloane has no liability to you, your Callers, or any third party for Recordings or Transcripts generated from calls. Personal Information processed for such purposes is governed by our Privacy Policy and DPA. You acknowledge that Sloane creates Recordings and Transcripts as part of our Services to you and that you are ultimately responsible for the use of such materials.
g. SMS Features. The Services include features that allow your AI Receptionist to send SMS messages to a Caller's wireless number with additional information or resources related to the call ("SMS Features"). The AI Receptionist will obtain the Caller's permission before sending an SMS message and will only send messages as requested. Your AI Receptionist will not add a Caller's number to an SMS campaign or recipient list unless you program it to do so. You may configure the SMS Features to send transactional messages like links to your site or appointment tools, or promotional messages like coupons. Sloane does not control your message content or external platforms accessed through SMS. You are solely responsible for the content of any messages or links sent through SMS Features. We provide optional templates for Caller opt-in. You decide whether to use these templates and are responsible for legal compliance. SMS Features may not comply with all laws in every jurisdiction. Sloane assumes no liability for your use of these features.
h. Technology. You understand and agree that, due to the nature of artificial intelligence and machine learning (the "Technology"), outputs may be inaccurate or inconsistent. Additionally:
The Technology uses industry-licensed data relevant to your industry and are customized with Your Business Data, CRM Data, and any Recordings or Transcripts you provide. You grant Sloane an unlimited, nonexclusive, irrevocable, sublicensable license to access, collect, process, and derive data from this information to deliver Services and for our internal business use. This includes generating derivative, de-identified, or anonymous data for any lawful purpose.
a. Subscription Term. Each Subscription begins on the date you subscribe and continues for thirty (30) days ("Initial Subscription Period"). Subscriptions automatically renew for successive thirty (30) day terms ("Renewal Periods") unless canceled before the renewal date. All Subscriptions are billed in advance and are non-refundable, except as required by law. Your Subscription tier, fees, available Services, and billing terms are described on the Site at https://hi-sloane.com/pricing.
b. Subscription Fees. Each Subscription includes a fixed monthly fee based on tier. Some tiers include a call time allotment. If you exceed your monthly minute limit, you will be charged at your plan's per-minute overage rate. Additional charges may apply for optional services. All fees are in U.S. dollars and billed on a calendar-day basis. Unless otherwise specified in writing, fees do not include applicable taxes or regulatory fees. You are responsible for any such taxes and fees.
c. Subscription Changes. You may upgrade or downgrade your Subscription through your Account. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of your current period. Downgrades take effect at the start of the next Renewal Period.
d. Free Trial. We may offer a free trial to new users. You may cancel the trial at any time through your Account. If you do not cancel before the trial ends, the Subscription will convert automatically to a paid tier. You are responsible for managing your Subscription status. Free trials are limited to one per person or business.
You must provide a valid, authorized payment method to subscribe. You authorize Sloane to charge your payment method every thirty (30) days for the applicable Subscription fee and any additional charges incurred under your plan. You are responsible for keeping your billing information accurate and current. Payments are non-refundable unless otherwise required by law. If we are unable to process your payment, we may suspend or terminate your access to the Services.
a. Privacy Policy. By using the Services, you acknowledge and agree to the practices described in our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, and protect your data. You can view it at https://hi-sloane.com/legal/privacy.
b. Communications. You understand and agree that we may contact you via email, text message, or phone for matters related to your Account or use of the Services. These communications may include service announcements, administrative messages, legal notices, and billing notifications.
c. Texting Consent. If you provide a mobile number, you consent to receive SMS messages from us. Message frequency may vary depending on your activity. Message and data rates may apply. You can manage your notification preferences through your Account settings.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, and arrangement of such Content, is owned, controlled, or licensed by or to Sloane and is protected by copyright, trademark, trade dress, patent, and other intellectual property rights and laws.
Except as expressly provided in these Terms, no part of the Services or Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way to any other computer, server, website, or medium for publication or distribution, or for any commercial enterprise, without our express prior written consent.
You may use information purposely made available by us for downloading from the Services, provided that you (1) do not remove any proprietary notice language in all copies of such documents; (2) use such information only for your personal, non-commercial informational purpose and do not copy or post it on any networked computer or broadcast it in any media; (3) make no modifications to such information; and (4) make no additional representations or warranties relating to such documents.
We welcome and encourage feedback, comments, and suggestions for improvements to the Services ("Feedback"). If you submit Feedback, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, display, perform, modify, distribute, and otherwise exploit the Feedback in any manner and for any purpose, without restriction or compensation to you.
a. Ownership. As between you and Sloane, you retain all rights to the information, audio recordings, transcripts, and other data or content you or your Callers submit, transmit, or record through the Services ("User Data").
b. Use License. You grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, host, reproduce, modify, create derivative works from, distribute, perform, and display your User Data solely to provide and improve the Services and as otherwise permitted in these Terms, our Privacy Policy, and our DPA.
c. Deletion. You may delete your Account or Recording Data through the Services at any time. Deleted User Data may not be recoverable. You acknowledge that we may retain certain de-identified, aggregated, or anonymized data after deletion for lawful business purposes.
d. Access Restrictions. Currently, the Services do not allow users to export their call history or data outside of the dashboard. You may view and delete your information but cannot transfer it to another system.
e. Call Logs. We log inbound calls for performance monitoring, usage metrics, and support purposes. These logs may include call duration, phone numbers, timestamps, and associated metadata, but not the call contents unless otherwise specified.
f. Scheduling Data. If you connect a third-party calendar service, such as Google Calendar or Microsoft Outlook, we may temporarily access scheduling data to schedule appointments. We do not permanently store calendar contents, and any access complies with applicable data use policies.
You agree not to misuse the Services or help anyone else do so. Without limiting the generality of the foregoing, you will not (and will not allow others to):
We reserve the right, but are not obligated, to monitor your use of the Services and to suspend or terminate your access if we determine, in our sole discretion, that you have violated this Acceptable Use Policy or any part of these Terms.
a. Availability. Sloane aims to maintain 99.9% uptime of its core Services, excluding scheduled maintenance, force majeure events, or issues outside our reasonable control (e.g., outages caused by internet providers, third-party APIs, or calendar services).
b. Scheduled Maintenance. We may perform routine or emergency maintenance with or without notice. During such times, access to certain features may be temporarily limited. We will make reasonable efforts to schedule downtime during off-peak hours.
c. No Guarantee. While we strive for high reliability, Sloane does not guarantee uninterrupted or error-free operation of the Services. We are not liable for delays, interruptions, or failures beyond our reasonable control.
d. Support. We offer email-based support for all plans. Premium support options may be available depending on your Subscription tier. Response times may vary based on the nature and severity of the issue.
a. Termination by You. You may cancel your Subscription and terminate your Account at any time through your Account settings. Upon cancellation, your access to the Services will continue until the end of your current billing period. No refunds will be issued for unused time unless otherwise required by law.
b. Termination by Us. We may suspend or terminate your access to the Services (in whole or part), immediately and without prior notice, if: (i) you violate these Terms; (ii) your payment fails; (iii) your conduct harms or poses a risk to other users or to Sloane; or (iv) we are required to do so by law or court order.
c. Effect of Termination. Upon termination of your Account, your right to access or use the Services will immediately cease. We may delete your User Data in accordance with our data retention practices. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
You agree to defend, indemnify, and hold harmless Sloane, ECM One, LLC, and our affiliates, officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your User Data; (c) your violation of these Terms; (d) your violation of any rights of a third party, including any intellectual property, confidentiality, or privacy rights; or (e) any misrepresentation made by you.
We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SLOANE DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, WE DO NOT REPRESENT OR WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, INFORMATION, MATERIALS, OR SERVICES PROVIDED.
WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL PRODUCE ANY PARTICULAR RESULTS OR THAT THE AI-GENERATED RESPONSES WILL BE ACCURATE OR COMPLETE. YOU USE THE SERVICES AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SLOANE, ECM ONE, LLC, OR THEIR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES OR ANY CONTENT THEREIN.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE AMOUNT PAID BY YOU TO SLOANE FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT THE PARTIES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
These Terms, and any dispute arising out of or relating to them or the Services, shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
You agree that any legal action or proceeding between you and Sloane arising out of or relating to these Terms or the Services shall be brought exclusively in a state or federal court of competent jurisdiction located in Los Angeles County, California, and you hereby consent to the personal jurisdiction and venue of such courts.
a. Entire Agreement. These Terms, including the Privacy Policy, Data Processing Addendum (DPA), and any other documents or policies incorporated herein, constitute the entire agreement between you and Sloane concerning the Services and supersede all prior or contemporaneous communications and proposals, whether oral or written.
b. Waiver and Severability. No waiver by Sloane of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or any other term, and any failure of Sloane to assert a right or provision shall not constitute a waiver of such right or provision. If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, the remaining provisions shall continue in full force and effect.
c. Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without prior written consent from us. Any attempt by you to assign or transfer without such consent will be null. Sloane may freely assign or transfer these Terms without restriction.
d. Force Majeure. We shall not be held liable for any delay or failure in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, strikes, fire, floods, pandemics, or power or internet outages.
e. Relationship. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and neither party has any authority to bind the other in any respect.
If you have any questions about these Terms, the Services, or your Account, you may contact us at:
ECM One, LLC d/b/a Sloane
support@hi-sloane.com
https://hi-sloane.com
