Last Updated: June 13, 2025
ECM One, LLC d/b/a Sloane ("Sloane," "we," "us," or "our") provides an AI-powered phone answering and scheduling service (the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect personal information from users, including business subscribers, end users, and callers. By using the Services or visiting https://hi-sloane.com (the "Site"), you agree to the practices described in this Privacy Policy.
This Privacy Policy applies to personal information we collect when you:
Subscribers are the data controllers of Caller data. We act as a processor for Subscriber-controlled data. Callers should direct data access or deletion requests to the business they contacted.
We define "Personal Information" as any data that identifies, relates to, describes, or can be associated with an individual. This may include:
We do not treat aggregated or anonymized data as Personal Information.
We collect information from:
We use Personal Information for the following business purposes:
We do not use Personal Information for advertising, profiling, or data resale.
Sloane records incoming calls to assist with voicemail, transcription, and scheduling. A consent message is played at the beginning of each call to notify Callers that the call may be recorded. If the Caller does not consent, they should disconnect.
Subscribers have access to their call recordings and transcripts through their dashboard. We do not share call data with third parties except as necessary to deliver the Services.
We retain Personal Information for the following durations:
Subscribers may delete recordings or accounts at any time through their profile. Deleted data may not be recoverable.
We disclose Personal Information:
We do not sell Personal Information, share it for cross-context behavioral advertising, or allow third-party ads on our platform.
If you connect third-party accounts to Sloane (e.g., Google Calendar or Outlook Calendar), we access only the temporary data necessary to support call scheduling. We do not permanently store your third-party credentials or full calendar history. We do not use or transfer your data to develop, improve, or train generalized/non-personalized AI and/or ML models. We do not use or transfer third-party API data (e.g. Google Calendar or Outlook Calendar) to develop, improve, or train generalized/non-personalized AI and/or ML models. These integrations follow the permissions and data-sharing rules of the respective third-party platforms.
Sloane provides Subscribers, prospective Subscribers, and Site visitors with options to access and control how we collect and use your Personal Information on our Services. If you have interacted with a form of artificial intelligence provided by a Subscriber, please contact the Subscriber to learn about your privacy controls.
Privacy Requests. If you are a Caller, please direct any privacy-related requests or inquiries to the Subscriber you contact via our Services. Otherwise, to exercise privacy rights as a Subscriber or Site visitor, express concerns, lodge a complaint, or request information, please contact support@hi-sloane.com. Sloane responds to privacy requests as required by applicable law.
Subscriber Accounts. Subscribers can access, correct, update, or delete certain Personal Information on their account by logging in and saving their changes or adjusting their settings. If you require assistance or want to revoke a consent you previously gave us, please contact support@hi-sloane.com.
Emails from Sloane. Sloane may send you support emails related to your account or, if you opt-in, we will send you marketing emails. You can unsubscribe or change your preferences via the links provided in the emails or send a request to support@hi-sloane.com. If you opt out of marketing emails, we will still send support emails related to your account.
Texts from Sloane. If you provide your wireless number, you consent to Sloane sending you service text messages. However, we will only send you marketing text messages if you opt in. The number of texts you receive will depend on the Services you use and the information you request from us. Callers may receive texts from Sloane on behalf of the Subscriber they called. These texts are sent according to the Subscriber's privacy practices. Please contact the Subscriber with questions or concerns. You can unsubscribe from text messages by replying STOP or UNSUBSCRIBE to any of these text messages. Messaging and data charges may apply to any text message you receive or send. Please contact your wireless carrier if you have questions about messaging or data charges.
Your Device Settings. You can control the data we collect through cookies and related technologies by adjusting your device settings or your cookie preferences on the website.
Do Not Track. Do Not Track signals are signals sent through a browser informing us that you do not want to be tracked. Currently, our systems do not recognize browser "do-not-track" requests.
We do not use cookies for advertising. We may use minimal analytics (e.g., Google Analytics) to improve functionality and track Site performance. Users may block cookies via browser settings.
Depending on your jurisdiction (e.g., California under CPRA, Virginia under VCDPA, or Canada under PIPEDA), you may have rights to:
Callers must contact the Subscriber (business they called) to exercise these rights. Subscribers may manage their data through the Sloane dashboard.
We use secure cloud storage, TLS encryption, access controls, and audit logging to protect your data. While no system is 100% secure, we follow industry best practices. Subscribers are responsible for the security of their login credentials.
Our Services are intended for U.S. and Canadian businesses. Data is stored in the United States. If you use the Services from another region, you consent to the transfer and processing of your data in the U.S.
We may update this Privacy Policy from time to time. If we make material changes, we will post an updated version with the effective date at the top. Continued use of the Services constitutes acceptance of the revised Policy.
For privacy questions or requests, contact:
support@hi-sloane.com