24/7 HVAC Phone Answering Service
Air conditioners only break during heatwaves, and furnaces only die in blizzards. Sloane picks up every frantic call, books the service, and keeps customers calm while you fix the chaos. After-hours? We're still on the line. You keep homes comfortable—we'll keep phones under control.
The Challenge Hvac Businesses Face
Phones love to ring right when you're halfway through crawling inside an attic duct. Every missed call during a heatwave is another customer melting into your competitor's schedule. After-hours calls come in nonstop because air conditioners only break at 2 AM. And keeping track of urgent repairs vs. routine maintenance feels like juggling thermostats set to “chaos.”
Problem 1
HVAC emergencies happen at all hours
Problem 2
Seasonal peaks overwhelm phone systems
Problem 3
Technical questions require expertise
Problem 4
Installation scheduling is complex
⚠️ These challenges are costing your hvac business valuable time and revenue
Your Own Hvac AI Assistant
Sloane prioritizes emergency no-heat and no-cooling calls so customers don't melt or freeze while waiting. We capture detailed service info so your techs show up prepared, not guessing. Scheduling flows directly to your calendar, reducing the double-booking chaos. Seasonal spikes? We scale with you so calls don't pile up like broken AC units in July. And yes, we answer after hours—because HVAC emergencies don't politely wait for 9 AM.
Emergency Triage
Emergency vs maintenance call triage
System Information Capture
System type and model capture
Seasonal Scheduling
Seasonal service scheduling
Energy Consultation Routing
Energy efficiency consultation routing
✨ Our comprehensive solution addresses all your hvac industry challenges seamlessly
A Customizable Phone Answering Service
Comprehensive AI-powered solutions designed specifically for your hvac business
Unique Business Greeting
Customize a professional greeting for your business
Custom Business Hours
Set your business hours for anyone who wants to know
Bespoke Service Explainers
Let Sloane explain your business services/ products
Custom FQ&A Pairs
Train Sloane how to handle frequently asked questions and collect answers
Call Transcripts & Recordings
Access realtime call management in your dashboard
New Call/Event Notifications
Customize how & when you receive notifications
Bank-level Data Security
Have the peace of mind your calls are secure and confidential
Booking/Calendar Links
Let Sloane text booking links to callers and manage your calendar
Form Creation/ Form Links
Create your own forms for Sloane to text callers and collect responses
Info Texts
Let Sloane send informational texts to callers (e.g., prices, menus, etc.)
Multi-Language Support
Customize different languages for Sloane to speak
Smart Call Transfers
Customize when Sloane transfers a call to you - and when she shouldn't!
Smart Message Taking
Customize Sloane to ask specific questions when capturing caller messages
Spam Filters
Turn on spam filters and say goodbye forever to junk calls!
Custom Voice Options
Configure the style and tone of Sloane's voice
Questionnaire Mode
Design a unique set of questions for Sloane to ask & collect the responses
Document Upload Training
Upload documents that describe your business to better train Sloane
Custom Development
Need something that doesn't exist yet? Contact us and we can build it for you!
✨ All services work together seamlessly to provide comprehensive coverage for your business
Bespoke HVAC Solutions
Sloane answers calls when customers are sweating or freezing and can't wait until “business hours.” We schedule maintenance, route emergencies, and capture service details so you can focus on fixing systems. Your customers stay comfortable, and you stay busy.
24/7 Emergency Coverage
Rapid response call handling for heating and cooling failures
- After-hours no-heat calls
- Holiday emergency intake
- Air conditioning failure escalation
Appointment Scheduling
Seamless scheduling for maintenance and repairs
- Seasonal tune-up booking
- Routine service scheduling
- Automated reminder notifications
Service Intake Support
Accurate call capture for HVAC-specific needs
- System issue documentation
- Filter and unit type notes
- Urgent job prioritization
🔧 Each service is fully customizable and integrates seamlessly with your existing hvac workflows
Your Own Hvac AI Assistant
Sloane prioritizes emergency no-heat and no-cooling calls so customers don't melt or freeze while waiting. We capture detailed service info so your techs show up prepared, not guessing. Scheduling flows directly to your calendar, reducing the double-booking chaos. Seasonal spikes? We scale with you so calls don't pile up like broken AC units in July. And yes, we answer after hours—because HVAC emergencies don't politely wait for 9 AM.
Emergency Triage
Emergency vs maintenance call triage
System Information Capture
System type and model capture
Seasonal Scheduling
Seasonal service scheduling
Energy Consultation Routing
Energy efficiency consultation routing
⭐ These powerful features work together to transform your HVAC business operations
Hear Sloane Handle HVAC Calls
Listen to how our AI receptionist manages calls for HVAC companies, from no-heat emergencies to seasonal tune-up bookings.
Sample Call Recordings
Heating Emergency Call
Air Conditioning Service Request
Ready to Try Sloane?
Start the free plan and discover how Sloane keeps HVAC businesses connected all year round.
How It Works
Get started in minutes, not hours. Here's how simple it is:
Quick Setup
Onboard your hvac business today to start training Sloane what to say.
Go Live
Forward your calls to your new free business number or just use it as a second number.
Track Results
Turn on appointment booking, customize smart call transfers, configure info texts and let Sloane grow your business.
🚀 Join thousands of hvac businesses already using Sloane to streamline their operations
What Our Clients Say
"When a furnace failed on Christmas Eve, Sloane logged the call and escalated it. We saved the job and the family’s holiday."
"Summer AC calls are nonstop. Sloane books them all so we can keep technicians in the field, not answering phones."
"Sloane collects system details upfront, so our techs arrive prepared—no back-and-forth with the client."
💬 Join thousands of satisfied customers who trust our AI-powered solutions
Trusted by Leading Companies
Join thousands of businesses that rely on Sloane for professional phone answering
🏢 Trusted by leading companies across various industries
Frequently Asked Questions
Explore Other Industries
Sloane serves businesses across many industries
Keep Cool (or Warm), We've Got the Phones
When systems break, Sloane keeps customers calm and booked.