24/7 Property Management Answering Service
Tenants rarely call to say thanks—it's always complaints, emergencies, or both. Sloane picks up, logs maintenance requests, and escalates critical issues instantly. Routine calls get handled without overwhelming your team. You manage the properties—we'll manage the noise.
The Challenge Property-management Businesses Face
Tenants never call to say “thanks”—it's always a complaint, an emergency, or both. Missed calls turn into angry voicemails, which turn into even angrier emails. Juggling multiple properties means calls come in nonstop and from every direction. And after-hours emergencies (burst pipes, locked doors, broken heat) don't wait for office hours.
Problem 1
Tenant emergencies require immediate response
Problem 2
Multiple properties create complex call routing
Problem 3
Maintenance requests need proper categorization
Problem 4
Property showings require flexible scheduling
⚠️ These challenges are costing your property-management business valuable time and revenue
Your Own Property-management AI Assistant
Sloane handles tenant calls, maintenance requests, and urgent emergencies with professional efficiency. We categorize calls by property, so nothing gets lost in the shuffle. Routine issues are logged cleanly, while true emergencies get escalated immediately. After-hours availability means your tenants always reach someone, not just your voicemail. With Sloane, your properties run smoother, and your managers keep their sanity.
Multi-property Routing
Multi-property call routing
Maintenance Triage
Emergency vs routine maintenance triage
Request Documentation
Tenant request documentation
Showing Appointments
Property showing appointment booking
✨ Our comprehensive solution addresses all your property-management industry challenges seamlessly
A Customizable Phone Answering Service
Comprehensive AI-powered solutions designed specifically for your property-management business
Unique Business Greeting
Customize a professional greeting for your business
Custom Business Hours
Set your business hours for anyone who wants to know
Bespoke Service Explainers
Let Sloane explain your business services/ products
Custom FQ&A Pairs
Train Sloane how to handle frequently asked questions and collect answers
Call Transcripts & Recordings
Access realtime call management in your dashboard
New Call/Event Notifications
Customize how & when you receive notifications
Bank-level Data Security
Have the peace of mind your calls are secure and confidential
Booking/Calendar Links
Let Sloane text booking links to callers and manage your calendar
Form Creation/ Form Links
Create your own forms for Sloane to text callers and collect responses
Info Texts
Let Sloane send informational texts to callers (e.g., prices, menus, etc.)
Multi-Language Support
Customize different languages for Sloane to speak
Smart Call Transfers
Customize when Sloane transfers a call to you - and when she shouldn't!
Smart Message Taking
Customize Sloane to ask specific questions when capturing caller messages
Spam Filters
Turn on spam filters and say goodbye forever to junk calls!
Custom Voice Options
Configure the style and tone of Sloane's voice
Questionnaire Mode
Design a unique set of questions for Sloane to ask & collect the responses
Document Upload Training
Upload documents that describe your business to better train Sloane
Custom Development
Need something that doesn't exist yet? Contact us and we can build it for you!
✨ All services work together seamlessly to provide comprehensive coverage for your business
Custom Solutions for Property Management Companies
Sloane takes tenant calls, logs maintenance requests, and escalates emergencies instantly. We cover multiple properties at once, so you never drop the ball on resident issues. Your tenants feel heard—you feel sane.
24/7 Tenant Support
Always-on call coverage for tenants across properties
- After-hours maintenance calls
- Emergency escalation
- Holiday coverage
Maintenance Request Intake
Accurate capture and logging of tenant issues
- Routine repair intake
- Property-specific notes
- Urgent prioritization
Centralized Call Routing
Smart routing of tenant calls to the right property manager
- Property-based sorting
- Emergency escalation
- Overflow support
🔧 Each service is fully customizable and integrates seamlessly with your existing property-management workflows
Your Own Property-management AI Assistant
Sloane handles tenant calls, maintenance requests, and urgent emergencies with professional efficiency. We categorize calls by property, so nothing gets lost in the shuffle. Routine issues are logged cleanly, while true emergencies get escalated immediately. After-hours availability means your tenants always reach someone, not just your voicemail. With Sloane, your properties run smoother, and your managers keep their sanity.
Multi-property Routing
Multi-property call routing
Maintenance Triage
Emergency vs routine maintenance triage
Request Documentation
Tenant request documentation
Showing Appointments
Property showing appointment booking
⭐ These powerful features work together to transform your property-management business operations
Hear Sloane Handle Property Management Calls
Listen to how our AI receptionist manages calls for property managers, from tenant maintenance requests to urgent emergencies.
Sample Call Recordings
Tenant Maintenance Request
After-Hours Emergency Call
Ready to Try Sloane?
Start the free plan and discover how Sloane helps property managers handle tenant calls with ease.
How It Works
Get started in minutes, not hours. Here's how simple it is:
Quick Setup
Onboard your property-management business today to start training Sloane what to say.
Go Live
Forward your calls to your new free business number or just use it as a second number.
Track Results
Turn on appointment booking, customize smart call transfers, configure info texts and let Sloane grow your business.
🚀 Join thousands of property-management businesses already using Sloane to streamline their operations
What Our Clients Say
"Tenants don’t wait for voicemails anymore. Sloane logs every maintenance request and routes it to the right manager."
"We used to get flooded with after-hours complaints. Now Sloane filters true emergencies and we sleep easier."
"Sloane reduced call chaos across all our buildings—every tenant feels heard, and nothing falls through the cracks."
💬 Join thousands of satisfied customers who trust our AI-powered solutions
Trusted by Leading Companies
Join thousands of businesses that rely on Sloane for professional phone answering
🏢 Trusted by leading companies across various industries
Frequently Asked Questions
Explore Other Industries
Sloane serves businesses across many industries
Happier Tenants, Saner Managers
Sloane handles emergencies, complaints, and scheduling without the meltdown.