For decades, the idea of having a someone dedicated to answering your phone was something only established companies could afford. Whether it was an employee or an outsourced call service, customer service, incoming calls, bookings and follow-ups were all handled by a human being paid to do their job. Meanwhile small businesses were expected to manage it all themselves. This gap was - and still is – very real for companies everywhere.
If are a solo operator, contractor, real estate agent, salon owner, or small clinic, hiring a receptionist or assistant simply isn’t realistic. The cost cuts too deeply into margins and potential liability of upside-down labor law has only grown recent years. Many small businesses owners have tried shifting their funnel to text, email, Yelp or other platforms, but when it comes to service businesses, customers still pick up the phone.
The result? Business owners either answer themselves or let it go to voicemail. In both cases, customers are mishandled, dropped or lost entirely...
Visit the published article to read more: https://businesspartnermagazine.com/silent-breakthrough-redefining-customer-service-small-businesses/
