Billing & Subscription FAQs
Here are answers to some commonly asked questions.
Q: When will I be billed?
A: After you begin a monthly subscriptions, you're billed monthly on the same day as your initial charge.
Q: What happens if I go over my plan's included minutes?
A: No worries—your service keeps running. Extra minutes are billed at $0.20 each, and if you turn on notifications we'll give you a heads-up when you're getting close to your limit.
Q: How do I update my payment method?
A: Just scroll down to your name (avatar) in the bottom left corner of your Dashboard → Billing → Payment Method → Update.
Q: Can I change my plan anytime?
A: Yep! You can upgrade or downgrade whenever you want through the Billing Portal. Changes take effect right away, and Sloane automatically prorates the cost.
Q: What happens if I downgrade my monthly plan?
A: The change is immediate. You'll only pay for the time spent on your current plan, and any unused portion is credited toward your next bill.
Q: What about downgrading an annual plan?
A: You'll stay on your current plan until your yearly cycle ends. No refunds or credits mid-cycle, but your lower plan will kick in automatically when the year is up.
Q: How do I cancel my subscription?
A: Scroll down to your name (avatar) in the bottom left corner of your Dashboard → Profile → Account Security → Close Account. Your plan will stay active until the end of the billing period, and we won't charge you again unless you resubscribe.
Q: Can I delete my entire account?
A: Yes—just scroll down to your name (avatar) in the bottom left corner of your Dashboard → Profile → Account Security → Close Account. This will immediately cancel your subscription and permanently erase all your data (calls, recordings, everything). No going back.
How do I delete my call recordings?
A: Scroll down to your name (avatar) in the bottom left corner of your Dashboard → Profile → Your Data → Delete Recordings. This will permanently erase all your data (calls, recordings, everything).
How do I delete my data?
A: Scroll down to your name (avatar) in the bottom left corner of your Dashboard → Profile → Your Data → Delete Recordings. This will permanently erase all your data (calls, recordings, everything).
Q: Will I get a refund if I cancel early?
A: Sloane doesn't issue refunds for unused time. But if you're on a monthly plan, we'll stop billing you after your current cycle ends.
Q: Do I get invoices or receipts?
A: Yep! You can view and download all your past invoices in the Billing anytime.
Q: Can I get a credit if I cancel mid-month?
A: If you're on a monthly plan and downgrade or cancel, Sloane automatically applies a prorated credit to your next invoice. If you're on an annual plan, no partial refunds or credits are issued.