Common Issues and Solutions
Quick fixes for the most common questions and issues.
Problems with Sloane's Answers
Problem: Sloane gives incorrect information about your business
Solution: Update your business profile with accurate information. Sloane uses this data to answer questions.
Problem: Sloane pauses before answering a question
Solution: Write efficient inputs for Sloane. For example, keep each Q&A pair short and sweet. Remember, Sloane trains on bullets and automatically fills in conversational flow. You don't need to write out word for word everything that you want Sloane to say.
Problems with Call Forwarding
Problem: Calls aren't forwarding when they should
Solution: Check your forwarding number and make sure forwarding is enabled in settings. Did you configure your phone's settings to your call forwarding option? Have you set up the right carrier?
Poor Audio Quality
Problem: Callers report audio issues
Solution: This is usually a connectivity issue. Please email us at support@hi-sloane.com.
Need More Help?
Email us at support@hi-sloane.com and we'll assist however we can.