🧠How to Actually Use Sloane's FAQs Like a Genius
So you dumped a bunch of FAQs into the system and Sloane's not spitting out answers like a customer service wizard? Shocking. Maybe it's time to give your AI receptionist a little help, yeah?
Helpful Tips
Look, Sloane's smart—but not psychic. If you want your shiny robot assistant to sound less like a confused intern and more like someone who knows what your business does, spend five minutes reading this. Or don't. And then wonder why callers keep getting weird answers about goat yoga.
đź› FAQ Setup 101 (AKA: Training Your Overqualified Robot Assistant)
Think of Sloane like a new hire—except it doesn't steal office supplies or take smoke breaks. It just needs a little training to not sound like a moron on the phone. Here's how to make sure your FAQs actually work:
What should you put in the FAQ section?
- Stuff your actual customers ask
- Answers from your website, flyers, or that Word doc buried on your desktop titled “Client Questions - FINAL FINAL (USE THIS ONE)”
- Details like where you operate, when you're open, or how you ghost everyone on federal holidays
Basically, if a human would ask it, and a slightly caffeinated receptionist would answer it—put it in.
What shouldn't you put in there?
- URLs. Yeah, Sloane will literally read “H-T-T-P-S-colon-backslash-backslash” out loud like it's trying to win a spelling bee. Instead, say: “Check out our pricing page” or go full 90s: “visit us at sloane dot com.”
- Complex crap. Don't try to squeeze in a live calendar or quantum physics. There's a whole other section for schedules. This one's for plain, useful info that doesn't require a whiteboard and three interns to explain.
🤷‍♀️ Still Screwing It Up?
No judgment. Well, maybe a little. But if you're stuck, ping the support team and we'll help you unf*ck your FAQ setup.