Contacting Support
We're here to help!
Support Options
- Documentation Hub: Check out hi-sloane.com/docs
- Email: Please email us at support@hi-sloane.com
What to Include When Sending An Email
To help us resolve your issue quickly, please include:
- Your account email
- Description of the issue
- When the issue occurred
- Any error messages
- Steps you've already tried
Response Times
We typically respond to:
- Chat messages within minutes during business hours
- Emails within 24 hours
- Urgent issues immediately