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📱Carrier Setup
Billing

How to Update Your Card on File

Change your payment method in your billing profile

3 min read
Updated 6/12/2025

💳 How to Update Your Payment Method

Need to change your card on file? Easy.


💳 Here's how to update your billing info for your Sloane account:

  1. Log into your Dashboard
  2. In the bottom left corner, click on your name (avatar) to expand your user settings
  3. Click on Billing
  4. Scroll down to Payment Method
  5. Click Update
  6. Add your new billing details
  7. Click Save Payment Method

👉 Common Billing Questions

🔼 How do I Upgrade My Subscription Plan?

  • You can upgrade your subscription at any time
  • Upgrades take effect immediately and apply to your current monthly billing period as well as at least the next two consecutive billing periods
  • Any extra fees for the current period are due at the time of the upgrade

⬇️ What Happens If I Downgrade My Monthly Plan?

  • Your new plan takes effect immediately, and the price difference is prorated
  • You're only charged for the time you used on the higher plan
  • You'll get a credit for the unused portion, which will be automatically applied to your next invoice
  • Example:If you're halfway through your month on the Pro plan and switch to Essentials, you'll only pay for the first half of Pro, and the rest gets credited toward next month's bill on the Essentials Plan

⬇️ What Happens If I Downgrade My Yearly Plan?

If you downgrade from a higher-tier yearly plan, here's what happens:

  • You'll keep your current plan features until the end of your annual billing period
  • You won't get a partial refund or immediate credit for the difference—but your subscription will automatically switch to the lower-tier plan when your current annual term ends
  • Example:If you paid for a yearly Pro Plan on January 1st and downgrade to the Essentials Plan in March, you'll stay on Pro through December 31st, and the Essentials plan will start on January 1st next year

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