Intermedia Unite Call Forwarding Instructions

Unconditional Call Forwarding to Sloane with Intermedia Unite

📲How to Forward All Incoming Calls to Sloane

Intermedia Unite Desktop App

1. Open the Unite Desktop App.
2. Click your Profile Icon in the top-right corner.
3. Select Settings.
4. Go to Calls.
5. Select Call Forwarding.
6. Enable Forward All Calls.
7. Enter your Sloane Number.
8. Click Save.

Intermedia Unite Mobile App (iPhone & Android)

1. Open the Unite Mobile App.
2. Tap your Profile Icon.
3. Select Settings.
4. Tap Calls.
5. Tap Call Forwarding.
6. Enable Forward All Calls.
7. Enter your Sloane Number and save.

Intermedia Admin Portal (Business Account)

1. Log into the Intermedia Customer Portal.
2. Go to Users and select your user.
3. Select Settings → Call Forwarding.
4. Enable Forward All Calls.
5. Enter your Sloane Number.
6. Click Save.

Star Codes & Device Menus

1. Intermedia Unite is a VoIP service, not a cellular carrier.
2. GSM forwarding codes (*21, *61, *67) do not work.
3. iPhone and Android Call Forwarding menus do not apply.

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Conditional Call Forwarding to Sloane

👨🏿‍💻Conditional Forwarding Is Not Supported on Intermedia Unite

Forwarding conditions like “no answer,” “busy,” or “unreachable” must be configured through Call Handling Rules rather than GSM star codes.

Using Call Handling Rules

1. Open the Unite Desktop App or login to the Customer Portal.
2. Go to Call Handling or Advanced Routing.
3. Set rules for:
   • When you don’t answer → forward to Sloane
   • When you’re busy → forward to Sloane
   • When offline/unreachable → forward to Sloane
4. Enter your Sloane Number and save.

Turning Off Forwarding

1. Go back to Call Forwarding in the app or portal.
2. Disable all forwarding rules.
3. Click Save.

Common Mistakes

• Star codes (*21, *61, *67) do not function on VoIP systems.
• Forwarding must be set inside the Unite app or portal.
• Check for conflicting Call Handling rules to avoid loops.
• If multiple devices ring, ensure forwarding is applied at the user level.

What's Next?

• Configure your business hours
• Customize your business greeting
• Learn about Best Practices