Vonage Business Call Forwarding Instructions

➡️ Set Up Call Forwarding to Sloane for Vonage Business Admin Users

1. Log into the Vonage Business Admin Portal
2. Go to Phone System → Extensions
3. Hover over the extension and click Edit (Pencil Icon)
4. Click Call Forwarding, toggle on Forward Calls
5. Enter your [SloaneNumber] and select Caller ID Preference
6. Save settings
7. To disable this setting, toggle off the forwarding setting or redirect to voicemail or another internal option

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➡️ Set Up Call Forwarding to Sloane for Vonage Business Individual Users

1. Log into your Vonage account
2. Go to Settings → Call Forwarding
3. Add your [SloaneNumber], select a Caller ID option, and select Save
4. To disable this setting, toggle off the forwarding setting or redirect to voicemail or another internal option

☎️ How to Only Forward Incoming Calls When You Don't Pick Up

1. Dial * * 6 1 * [SloaneNumber] #
2. Press call button
3. Listen for the confirmation sound ✅
4. To turn off this setting, dial # # 6 1 # and press call button

⛰ How to Only Forward Incoming Calls When You're Out of Range

1. Dial * * 6 2 * [SloaneNumber] #
2. Press call button
3. Listen for the confirmation sound ✅
4. To turn off this setting, dial # # 6 2 # and press call button

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👉 Additional Notes

• Vonage Business offers features like Simultaneous Ring and Follow Me
• Avoid forwarding to mobile numbers using the Vonage app to prevent duplicate notifications

⚠️ Common Mistakes

• Don't forget to test your configuration before going live. Call your Sloane number. Listen to how it sounds.
• Nothing is set in stone. You can continually optimize different settings as you observe how your callers interact on the phone.
• Callers tend to like simple, easily digestible information upfront. Don't over-complicate what your custom AI receptionist says.

📋 What's Next?

• Configure your business hours - Set when Sloane should answer calls
• Customize your business greeting - Customize how Sloane greets your callers
• Learn about Best Practices - Pro tips and simple hacks for optimizing Sloane for your business