Ooma Call Forwarding Instructions

Unconditional Call Forwarding to Sloane with Ooma

📲How to Forward All Incoming Calls to Sloane

Ooma App (All Calls)

1. Open the Ooma app.
2. Tap the Menu icon.
3. Select Settings.
4. Tap Call Forwarding.
5. Toggle on Forward All Calls.
6. Enter your Sloane Number.
7. Disable by toggling Forward All Calls off.

Ooma Web Dashboard (All Calls)

1. Log in to my.ooma.com.
2. Go to Preferences.
3. Click Call Forwarding.
4. Enable Forward All Calls.
5. Enter your Sloane Number and save.
6. Disable by turning forwarding off.

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Conditional Call Forwarding to Sloane

👨🏿‍💻Ooma Does Not Support Busy/No-Answer/Unreachable Star Codes

Ooma does not support GSM conditional forwarding codes (*61, *67, *62).

However, you can simulate this behavior using Ooma’s:

• Call Forwarding
• Multi-Ring
• Do Not Disturb → Forward Calls

Common Mistakes

• Ooma forwarding requires your Ooma device to be online.
• If forwarding stops, reboot the Ooma Telo or app.
• Star codes (*21, *61, etc.) will not work with Ooma.

What's Next?

• Configure your business hours
• Customize your business greeting
• Learn about Best Practices