Specify Your Availability for Call Transfers

Which Days/Hours I'm Available to Receive Transferred Calls

Specify which hours you are avaible to speak to callers when they request to be transferred

🙊 Steps to Take When Updating Your Available Times to Speak

1. Log into your Dashboard
2. Navigate to My AI in the sidebar
3. Click on Transfer Calls
4. Scroll down to the section Transfer Schedule section
5. Specify the days and hours that the either the transfer recipient or you (depending on who the transfer recipoient is) are available to receive calls that Sloane transfers
6. Save and do a test call

⚡️ Unconditional Call Forwarding is NOT Compatible with the Transfer Calls Feature

• If you configured your phone with Unconditional Call Forwarding to Sloane, the Transfer Calls feature will not work.
• Unconditional Call Forwarding prevents all calls from routing to your phone and forwards them to Sloane instead. This includes calls from Sloane when she tries to transfer a live caller to you!
• If you want to configure your phone with call forwarding and require Sloane to transfer live callers to you under certain conditions, use Forward If No Answer instead of Unconditional Call Forwarding. Remember to dial the code specific to your phone carrier in order to set up Forward If No Answer. You can find your dial code here in our Call Forwarding Carrier Setup Guide.