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Grasshopper Call Forwarding Instructions
How to Forward Incoming Calls to Sloane for Grasshopper Users
4 min read
Updated 6/12/2025
➡️ Unconditional Call Forwarding to Sloane
📲 How to Forward All Incoming Calls
- Log into your Grasshopper Dashboard
- Go to Settings → Call Forwarding Settings → Extensions
- Click Edit next to the number you want to forward
- Add your [SloaneNumber] as the destination
- Select how calls should be handled (e.g., announce, screen, or direct)
- Choose Always as the schedule
- Save your changes
- To disable this setting, remove the forwarding number or set a schedule that disables routing
➡️ Conditional Call Forwarding to Sloane
📞 How to Forward Incoming Calls Based on Conditions
- Log into your Grasshopper Dashboard
- Go to Settings → Call Forwarding Settings → Extensions
- Click Edit next to the number you want to forward
- Add your [SloaneNumber] as the destination
- Select how calls should be handled (e.g., announce, screen, or direct)
- Choose a schedule for specific conditions (e.g., weekends only, etc.)
- Save your changes
- To disable this setting, remove the forwarding number or set a schedule that disables routing
👉 Additional Optimizations for iPhone Users with AT&T
- Go to Settings → Apps → Phone → Call Forwarding → Toggle on Call Forwarding
- Go to Settings → Apps → Phone → Live Voicemail → Toggle off Live Voicemail
👉 Additional Notes
- Grasshopper supports forwarding to landlines, mobile, or VoIP
- You can layer multiple destinations for advanced call handling in Grasshopper
⚠️ Common Mistakes
- Don't forget to test your configuration before going live. Call your Sloane number. Listen to how it sounds.
- Nothing is set in stone. You can continually optimize different settings as you observe how your callers interact on the phone.
- Callers tend to like simple, easily digestible information upfront. Don't over-complicate what your custom AI receptionist says.
📋 What's Next?
- Configure your business hours - Set when Sloane should answer calls
- Customize your business greeting - Customize how Sloane greets your callers
- Learn about Best Practices - Pro tips and simple hacks for optimizing Sloane for your business