Aircall Call Forwarding Instructions

Unconditional Call Forwarding to Sloane with Aircall

📲How to Forward All Incoming Calls to Sloane

Aircall Web / Admin Dashboard

1. Log in to your Aircall account at app.aircall.io.
2. Navigate to the Numbers tab (or “Team Numbers” if using a shared number).
3. Select the phone number you want to forward.
4. Go to Settings → Call Forwarding / Forwarding & Routing.
5. Enable Always Forward (All Calls).
6. Enter your Sloane Number as the forwarding destination.
7. Click Save.
8. To disable, return to this screen and disable the forwarding toggle.

Aircall Desktop / Mobile App (iOS & Android)

1. Open the Aircall app on your device or desktop.
2. Go to Settings or Admin Settings (if you have admin access).
3. Select Numbers or the relevant Team Number.
4. Tap/Click on Call Forwarding / Routing.
5. Enable Always Forward.
6. Enter your Sloane Number.
7. Save or confirm the changes.

Device Call-Forwarding Settings

1. Do not use your phone’s native call-forwarding settings — whether iPhone or Android. They will not affect Aircall numbers.
2. Aircall is a cloud VoIP system; all forwarding must be configured via Aircall’s interface (dashboard or app).

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Conditional Call Forwarding to Sloane

👨🏿‍💻Conditional Forwarding via Aircall Call-Handling Rules

Setting Conditional Forwarding in Aircall

1. Open the Aircall Dashboard or App.
2. Go to Numbers → [Your Number] → Routing / Call Handling / Advanced Settings.
3. Configure rules like:
   • If no answer → forward to Sloane Number
   • If busy / line unavailable → forward to Sloane Number
   • If unreachable / offline → forward to Sloane Number
4. Enter your Sloane Number for each condition.
5. Save the changes.

Turning Off Conditional Forwarding

1. Return to the routing or call-handling rules for your number.
2. Remove or disable any forwarding rules (no-answer, busy, unreachable).
3. Save changes.

Common Mistakes

• Do not rely on device settings — Aircall ignores them for VoIP numbers.
• Be careful about creating loops: forwarding back to another Aircall number may cause endless cycles.
• If conditional rules aren’t saved properly, forwarding may silently fail — always test after configuration.
• If you have multiple numbers/users, ensure you modify the correct line.

What's Next?

• Configure your business hours
• Customize your business greeting
• Learn about Best Practices