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Carrier Setup
Vonage Call Forwarding Instructions
How to Forward Incoming Calls to Sloane for Vonage Users
3 min read
Updated 6/12/2025
➡️ Unconditional Call Forwarding to Sloane
📲 How to Forward All Incoming Calls
- Dial * 7 2 [SloaneNumber]
- Press call button
- Press 1 to confirm
- Listen for the confirmation sound ✅
- To turn off this setting, dial # # 2 1 # and press call button
➡️ Conditional Call Forwarding to Sloane
📞 Vonage Does Not Support Conditional Call Forwarding
👉 Additional Optimizations for iPhone Users with Vonage
- Go to Settings → Apps → Phone → Call Forwarding → Toggle on Call Forwarding
- Go to Settings → Apps → Phone → Live Voicemail → Toggle off Live Voicemail
👉 Additional Notes
- You can also manage forwarding via your Vonage online account under: Features & Settings → Calling Features → Call Forwarding
- You can control how many seconds to ring before forwarding
- International forwarding may result in extra charges
⚠️ Common Mistakes
- Don't forget to test your configuration before going live. Call your Sloane number. Listen to how it sounds.
- Nothing is set in stone. You can continually optimize different settings as you observe how your callers interact on the phone.
- Callers tend to like simple, easily digestible information upfront. Don't over-complicate what your custom AI receptionist says.
📋 What's Next?
- Configure your business hours - Set when Sloane should answer calls
- Customize your business greeting - Customize how Sloane greets your callers
- Learn about Best Practices - Pro tips and simple hacks for optimizing Sloane for your business