Helium Mobile Call Forwarding Instructions

Unconditional Call Forwarding to Sloane with Helium Mobile

📲How to Forward All Incoming Calls to Sloane

iPhone (All Calls)

1. Open the ⚙️ Settings app.
2. Select Phone.
3. Tap Call Forwarding.
4. Toggle on and enter your Sloane Number.
5. To disable, toggle Call Forwarding off.

Samsung (All Calls)

1. Open the 📞 Phone app.
2. Tap the ⠇Menu icon → Settings.
3. Choose Supplementary services.
4. Tap Call forwarding → Always forward.
5. Enter your Sloane Number → Turn on.

Motorola (All Calls)

1. Open the 📞 Phone app.
2. Tap the ⠇Menu icon → Settings.
3. Select Calling accounts → Helium Mobile → Call forwarding.
4. Choose Always forward → enter your Sloane Number → Turn on.

---

Conditional Call Forwarding to Sloane

👨🏿‍💻Replace 3105551234 With Your Sloane Number

Helium Mobile: Forward When You Don't Answer

Dial:

*61*3105551234#

Helium Mobile: Forward When You're Busy

Dial:

*67*3105551234#

Helium Mobile: Forward When Unreachable

Dial:

*62*3105551234#

Helium Mobile: Turn Off Conditional Forwarding

Dial each:

#61# #67# #62#

Common Mistakes

• Helium Mobile uses T-Mobile infrastructure — forwarding works even if local community coverage varies.
• Forgetting to wait for the Helium/T-Mobile confirmation tone after dialing a forwarding code.
• Using dashes or spaces in dialed numbers — star codes require digits only.
• Testing forwarding while Wi-Fi Calling is enabled can cause inconsistent results; disable Wi-Fi Calling during setup.

What's Next?

• Configure your business hours
• Customize your business greeting
• Learn about Best Practices