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Dialpad Call Forwarding Instructions
How to Forward Incoming Calls to Sloane for Dialpad Users
4 min read
Updated 6/12/2025
➡️ Link Your Sloane Number to Dialpad
- Enable Dialpad Verification in your Sloane Profile
- Log into your Dialpad account and go to Settings → Your Devices
- Select Add New → Forwarding Number
- Enter [SloaneNumber] and click Verify
- Dialpad will call your Sloane number and require Sloane to press "1"
➡️ Turn On Call Forwarding to Sloane in Your Dialpad Account
- Log into your Dialpad account and go to Settings → Your Devices
- Choose whether to Forward Always, Forward on No Answer or Forward Based on Availability
- To disable this setting, return to Your Devices and remove or disable the forwarding entry
👉 Additional Notes
- Dialpad supports advanced logic like ring groups, departments, and availability rules
- Dialpad verification is required and handled through your Sloane Profile
⚠️ Common Mistakes
- Don't forget to test your configuration before going live. Call your Sloane number. Listen to how it sounds.
- Nothing is set in stone. You can continually optimize different settings as you observe how your callers interact on the phone.
- Callers tend to like simple, easily digestible information upfront. Don't over-complicate what your custom AI receptionist says.
📋 What's Next?
- Configure your business hours - Set when Sloane should answer calls
- Customize your business greeting - Customize how Sloane greets your callers
- Learn about Best Practices - Pro tips and simple hacks for optimizing Sloane for your business