How to Troubleshoot Call Quality Issues

🎧 Callers Reporting Audio Issues

Solution: This is usually a connectivity issue

• Please email us at support@hi-sloane.com

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Other Common Issues to Troubleshoot

🗄️ Problem: Sloane gives incorrect information about your business

Solution: Update your business profile with accurate information

• Your user email (account) may be assigned to more than one business
• Please email us at support@hi-sloane.com

⏯️ Problem: Sloane pauses before answering a question

Solution: Write efficient inputs for Sloane

• Keep Q&A pairs short and sweet
• Sloane likes to read bulleted, efficient text
• No need to write out flowerly language - she automatically fills in conversational flow
• No need to write out word for word everything you want Sloane to say

📲 Problem: Calls aren't forwarding when they should

Solution: Check your forwarding number and make sure forwarding is enabled in settings

• Did you configure your phone's settings to your call forwarding option?
• Did follow the instructions specific to your phone service provider?

🎗️ Need More Help?

Email us at support@hi-sloane.com and we'll assist however we can