Ooma AirDial Call Forwarding Instructions

Unconditional Call Forwarding to Sloane with Ooma AirDial

📲How to Route Ooma AirDial Calls to Sloane

What Ooma AirDial Is Used For

1. Ooma AirDial is a POTS line replacement device for analog systems like elevators, alarms, security panels, and fax machines.
2. It is not a mobile line or a typical business VoIP seat like Ooma Office.
3. There are no GSM star codes or smartphone call-forwarding menus for AirDial numbers.

Step 1: Physical Setup

1. Make sure the Ooma AirDial unit is installed and powered on according to Ooma’s instructions.
2. Connect the legacy device (elevator phone, alarm panel, etc.) to the AirDial analog port (RJ11).
3. Confirm you have dial tone on the connected device through AirDial.

Step 2: Set Sloane as the Destination Number

1. Log into the Ooma AirDial management portal (or the portal provided by your carrier/installer).
2. Locate the AirDial line associated with this device (e.g., elevator, alarm, door phone).
3. Edit the line’s outbound destination / dialed number or the configured call-out number.
4. Set that number to your Sloane Number.
5. Save or apply the configuration.
6. From the connected device, place a test call and confirm it rings Sloane.

Star Codes & Device Call-Forwarding Menus

1. Ooma AirDial does not support GSM star codes like *21, *61, *67, *62.
2. iPhone or Android Call Forwarding menus do not affect AirDial.

N/A – Ooma AirDial does not use star codes.

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Conditional Call Forwarding to Sloane

👨🏿‍💻Conditional Call Forwarding with Ooma AirDial

Because Ooma AirDial is designed to emulate a single legacy analog line, it does not support conditional forwarding like “no answer,” “busy,” or “unreachable” using GSM codes.

How to Emulate Conditional Behavior

1. If the device connected to AirDial is a PBX or small phone system, configure that PBX to:
   • Forward unanswered calls to your Sloane Number.
   • Forward busy calls to your Sloane Number.
2. If the device is a single-purpose phone (elevator phone, alarm dialer, etc.), set its configured dial-out number to your Sloane Number so it always calls Sloane when activated.
3. Work with your installer or Ooma AirDial partner if you need more complex routing (e.g., different numbers by time of day).

Turning Off or Changing Routing

1. Return to the AirDial management portal or the configuration screen used earlier.
2. Change the dial-out number from your Sloane number to the new destination you prefer (or back to your original line).
3. Save changes and test again from the connected device.

Common Mistakes

• Treating Ooma AirDial like Ooma Office or a mobile line – it’s a POTS replacement, not a full PBX seat.
• Trying to dial GSM star codes from AirDial devices – they typically won’t behave like a wireless carrier.
• Forgetting to test from the actual connected device (elevator phone, alarm panel, etc.) after changes.
• Not coordinating with the installer or monitoring company when changing the dial-out number from a life-safety device.

What's Next?

• Configure your business hours
• Customize your business greeting
• Learn about Best Practices