Manage Types of Notifications You Receive

How to Manage Notification Events

Stay in the loop every time someone calls. With Notification Events, you can choose exactly what triggers a heads-up —- whether it's a new call, completed questionnaire, or something else.

📲 How to Access Notifications Settings

1. Log into your Dashboard
2. Click your name (or avatar) in the bottom left sidebar to expand your User Settings
3. Click on Notifications

👨🏿‍💻 How to Manage Notifications Events

Scroll down to Notification Events where you can enable or disable the following events:

• All Calls - get notifications when your business receives an incoming call
• Messages - get notifications when a caller leaves a message with Sloane
• Monthly Limit Exceeded - get notifications when you're close to or have exceeded your plan's monthly minute limit
• Hang-ups - get notifications when a caller hangs up right away
• Booking Links - get notifications when Sloane sends a Booking Link to a caller
• Call Transfers - get notifications when a caller is transferred to the transfer receipient on file for the business
• Info Texts - get notifications when your business receives when Sloane sends an Info Text to a caller
• Form Submissions - get notifications when a caller completes/submits a written form that Sloane had sent them
• Questionnaire Completions - get notifications when a caller completes a verbal questionnaire that Sloane asks them
• Urgent Matters - get notifications when a caller tells Sloane that their call is urgent
• Spam Detection - get notifications when your business receives calls flagged as spam by Sloane

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Configure whether you receive notifications by email, SMS or both

📧 Turn On Email Notifications

1. Toggle on Email Notifications in the Notifications tab
2. Input an email address and press the ✅ button to save
3. Press the +Add Email button to add additional email address(es)

📳 Turn On SMS Notifications

1. Toggle on SMS Notifications in the Notifications tab
2. Input an number capable of receiving SMS texts and press the ✅ button to save
3. Press the +Add SMS Number button to add additional SMS number(s)