Documentation
🚀Getting Started
📞Call Forwarding
🤖Business Profile
🙋🏽♀️Sloane Greeting
📆Booking Links
🛠️Optimize Sloane
🔔SMS and Email Notifications
👤User Profile
💳Billing
📦Subscriptions
🔧Troubleshooting
📱Carrier Setup
Carrier Setup
RingCentral Call Forwarding Instructions
How to Forward Incoming Calls to Sloane for RingCentral Users
4 min read
Updated 6/11/2025
➡️ Unconditional Call Forwarding to Sloane
📲 How to Forward All Incoming Calls
- In your RingCentral dashboard, click your profile picture in the upper left corner
- Navigate to Call Rules
- Toggle on Forward All Calls
- Save your changes
- To disable this setting, either toggle off forwarding or remove the schedules you created
➡️ Conditional Call Forwarding to Sloane
📞 How to Configure Call Forwarding Based on Schedules
- Go to Call Rules → Add Schedule
- Choose the time/day(s) to forward
- Set [SloaneNumber] as the destination
- Save the schedule
- To disable this setting, either toggle off forwarding or remove the schedules you created
👉 Additional Optimizations for iPhone Users with RingCentral
- Go to Settings → Apps → Phone → Call Forwarding → Toggle on Call Forwarding
- Go to Settings → Apps → Phone → Live Voicemail → Toggle off Live Voicemail
👉 Additional Notes
- Routing rules can be assigned to users, extensions, or departments
- Great for teams with varying availability or business hours
⚠️ Common Mistakes
- Don't forget to test your configuration before going live. Call your Sloane number. Listen to how it sounds.
- Nothing is set in stone. You can continually optimize different settings as you observe how your callers interact on the phone.
- Callers tend to like simple, easily digestible information upfront. Don't over-complicate what your custom AI receptionist says.
📋 What's Next?
- Configure your business hours - Set when Sloane should answer calls
- Customize your business greeting - Customize how Sloane greets your callers
- Learn about Best Practices - Pro tips and simple hacks for optimizing Sloane for your business