RingCentral Call Forwarding Instructions

Unconditional Call Forwarding to Sloane with RingCentral

📲How to Forward All Incoming Calls to Sloane

RingCentral Admin Portal (All Calls)

1. Log in to your RingCentral Admin Portal at service.ringcentral.com.
2. Navigate to Phone System → Users.
3. Select the user/extension you want to forward.
4. Click Call Handling & Forwarding.
5. Select Forward all calls.
6. Enter your Sloane Number.
7. Save your changes.
8. To disable, uncheck Forward all calls.

RingCentral Mobile App (All Calls)

1. Open the RingCentral mobile app.
2. Tap the ☰ Menu.
3. Select Phone System.
4. Tap Call Handling & Forwarding.
5. Enable Forward all calls.
6. Enter your Sloane Number.
7. To disable, toggle forwarding off.

iPhone (Optional Device-Level Forwarding)

1. Open the ⚙️ Settings app.
2. Select Phone.
3. Select Call Forwarding.
4. Toggle on and enter your Sloane Number.
5. Toggle off to disable.

Samsung (Optional Device-Level Forwarding)

1. Open the 📞 Phone app.
2. Tap the ⠇Menu icon, then Settings.
3. Select Supplementary services.
4. Tap Call Forwarding.
5. Select Always forward, enter your Sloane Number, then Turn on.
6. To disable, tap Turn off.

Motorola (Optional Device-Level Forwarding)

1. Open the 📞 Phone app.
2. Tap the ⠇Menu icon, then Settings.
3. Select Calling accounts → RingCentral → Call forwarding.
4. Tap Always forward, enter your Sloane Number, then Turn on.
5. Tap Turn off to disable.

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Conditional Call Forwarding to Sloane (RingCentral)

👨🏿‍💻Replace 3105551234 With Your Sloane Number

iPhone: Forward When You Don't Answer

Dial:

*61*3105551234#

iPhone: Forward When You're Busy

Dial:

*67*3105551234#

iPhone: Forward When Unreachable

Dial:

*62*3105551234#

iPhone: Turn Off Conditional Forwarding

Dial each:

#61# #67# #62#

Samsung: Forward When You Don't Answer

Dial:

*61*3105551234#

Samsung: Forward When You're Busy

Dial:

*67*3105551234#

Samsung: Forward When Unreachable

Dial:

*62*3105551234#

Samsung: Turn Off Conditional Forwarding

Dial each:

#61# #67# #62#

Motorola: Forward When You Don't Answer

Dial:

*61*3105551234#

Motorola: Forward When You're Busy

Dial:

*67*3105551234#

Motorola: Forward When Unreachable

Dial:

*62*3105551234#

Motorola: Turn Off Conditional Forwarding

Dial each:

#61# #67# #62#

Common Mistakes

• RingCentral forwards at the system/user level. Device forwarding is optional.
• Conditional forwarding (*61, *67, *62) only works for physical SIM numbers, not RingCentral VoIP numbers.
• Always test by calling your RingCentral number after enabling forwarding.

What's Next?

• Configure your business hours
• Customize your greeting
• Learn Sloane best practices