Cisco Webex Calling Call Forwarding Instructions

Unconditional Call Forwarding to Sloane with Cisco Webex Calling

📲How to Forward All Incoming Calls to Sloane

Webex App (Desktop & Mobile)

1. Open the Webex App.
2. Click your Profile (top-left on desktop, top-right on mobile).
3. Select Settings (or Calling on some versions).
4. Go to Call Forwarding.
5. Enable Always Forward Calls.
6. Enter your Sloane Number.
7. Click Save.

Webex Control Hub (Admin)

1. Go to admin.webex.com.
2. Navigate to Users.
3. Choose the user whose calls you want to forward.
4. Select Calling → Call Forwarding.
5. Enable Always Forward.
6. Enter your Sloane Number.
7. Save changes.

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Conditional Call Forwarding to Sloane

👨🏿‍💻Replace Fields with Your Sloane Number

Forward When You Don't Answer

Configure “No Answer Forwarding” in the Webex App or Control Hub:

Webex App → Settings → Calling → Call Forwarding → No Answer → Forward To: <Sloane Number>

Forward When You're Busy

Enable “Busy Forwarding”:

Webex App → Settings → Calling → Call Forwarding → Busy → Forward To: <Sloane Number>

Forward When Unreachable (device offline / network issues)

Set “Device Unreachable Forwarding” in Control Hub or the App:

Webex App → Settings → Calling → Call Forwarding → Unreachable → Forward To: <Sloane Number>

Turn Off Conditional Forwarding

Disable each rule in the Call Forwarding panel:

Webex App → Settings → Calling → Call Forwarding → Disable all conditional rules

Common Mistakes

• Editing only one call state (Available, DND, etc.) and assuming it applies to all states.
• Not realizing Webex forwarding rules are separate from desk-phone (MPP) local settings.
• Expecting wireless carrier star codes to work — Webex Calling uses PBX routing rules only.
• Forgetting to test calls from both Webex App and desk phone.

What's Next?

• Configure your business hours
• Customize your business greeting
• Learn about Best Practices