Avaya Cloud Office Call Forwarding Instructions

Unconditional Call Forwarding to Sloane with Avaya Cloud Office

📲How to Forward All Incoming Calls to Sloane

Avaya Cloud Office App (Desktop & Mobile)

1. Open the Avaya Cloud Office app.
2. Select your Profile (top-right).
3. Choose Settings → Call Handling & Forwarding.
4. Under the active call-handling rule, enable Forward All Calls.
5. Enter your Sloane Number.
6. Save your settings.

Admin Portal (Forward All)

1. Go to the Avaya Cloud Office Admin Portal.
2. Select Users, then choose the relevant user.
3. Open Call Handling & Forwarding.
4. Select Forward All Calls.
5. Enter your Sloane Number.
6. Save changes.

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Conditional Call Forwarding to Sloane

👨🏿‍💻Replace Fields with Your Sloane Number

Forward When You Don't Answer

Set “No Answer” forwarding inside Call Handling:

ACO App → Settings → Call Handling & Forwarding → No Answer → Forward To: <Sloane Number>

Forward When You're Busy

Configure the “Busy” condition:

ACO App → Settings → Call Handling & Forwarding → Busy → Forward To: <Sloane Number>

Forward When Unreachable (offline / app closed / device not registered)

Use the “Unreachable” option:

ACO App → Settings → Call Handling & Forwarding → Unreachable → Forward To: <Sloane Number>

Turn Off Conditional Forwarding

Disable forwarding under each call condition:

ACO App → Settings → Call Handling & Forwarding → Disable conditional rules

Common Mistakes

• Editing the wrong call-handling mode (Work Hours vs After Hours vs Custom Rules).
• Not realizing Avaya Cloud Office forwarding rules override desk-phone settings.
• Expecting smartphone carrier codes to work — ACO uses PBX rules only.
• Forgetting to test forwarding from both softphone and desk phone.

What's Next?

• Configure your business hours
• Customize your business greeting
• Learn about Best Practices