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Call Forwarding

Call Forwarding: Carrier-Specific Guides

Setup instructions for specific carriers

5 min read
Updated 6/12/2025

Carrier-Specific Instructions

Find call-forwarding instructions specific to your phone provider below -- not all phone providers are the same


⚙️ Major Phone Carriers


📱 Regional & Mobile Virtual Network Operators


🅖 Google Services


🗃️ VoIP & Business


🧐 Other


❌ Don't See Your Phone Provider?

Contact us at support@hi-sloane.com

Which Call Forwarding is Right For Your Business?

📳 Unconditional Forwarding

  • There's only one type of Unconditional Forwarding
  • Every call is always forwarded
  • Call forwarding happens immediately (your phone never rings)
  • You only speak with a caller if Sloane transfers a live call to you
  • Businesses commonly use Unconditional Forwarding in conjunction with the Transfer Calls Feature so Sloane:
    • Handles spam calls
    • Handles callers with general questions (e.g., business hours)
    • Transfers live callers to the business who are identified as potential high-value customers

🤙🏾 Conditional Forwarding

  • There are three types of Conditional Forwarding:
    • Forward if Busy - calls route to Sloane only when your line is currently in use
    • Forward if No Answer - calls route to Sloane only after a set number of rings when you don't pick up
    • Forward if Unreachable - calls route to Sloane only if your phone is off or out of service
  • Businesses commonly use two or more types of Conditional Forwarding in conjunction with one another

☎️ Conditional Forwarding: Important Considerations

  • Not all carriers are the same
  • Each type of Conditional Forwarding needs to be configured separately with its own dial code
  • Not all carriers support every type of Conditional Forwarding

⚙️ How to Setup Call Forwarding

Most phone services let you turn on call forwarding in the settings app on your device. Alternatively, there are codes that you can dial to turn on call forwarding that are specific to your phone service and device. Look up your phone service and device to find these instructions in our Call Forwarding Setup Guide.


⚠️ Service Provider Codes Vary

Check our Call Forwarding Carrier Setup Guide to see what your service provider allows.

  1. Identify which phone carrier you have
  2. See which types of call forwarding options that your phone provider offers in our Call Forwarding Carrier Setup Guide
  3. Decide which type of call forwarding is right for your business

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