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Xfinity Mobile Call Forwarding Instructions
How to Forward Incoming Calls to Sloane for Xfinity Mobile Users
3 min read
Updated 6/12/2025
➡️ Unconditional Call Forwarding to Sloane
📲 How to Forward All Incoming Calls
- Dial * 7 2 [SloaneNumber]
- Press call button
- Listen for the confirmation sound ✅
- To turn off this setting, dial * 7 3 and press call button
➡️ Conditional Call Forwarding to Sloane
☎️ How to Only Forward Incoming Calls When You Don't Pick Up
- Dial * 7 1 [SloaneNumber]
- Press call button
- Listen for the confirmation sound ✅
- To turn off this setting, dial * 7 3 and press call button
👉 Additional Optimizations for iPhone Users with Xfinity Mobile
- Go to Settings → Apps → Phone → Call Forwarding → Toggle on Call Forwarding
- Go to Settings → Apps → Phone → Live Voicemail → Toggle off Live Voicemail
👉 Additional Notes
- * 7 1 only works for "no answer" scenarios
- Ring duration before forwarding can't be adjusted
- For help, contact Xfinity Mobile support
⚠️ Common Mistakes
- Don't forget to test your configuration before going live. Call your Sloane number. Listen to how it sounds.
- Nothing is set in stone. You can continually optimize different settings as you observe how your callers interact on the phone.
- Callers tend to like simple, easily digestible information upfront. Don't over-complicate what your custom AI receptionist says.
📋 What's Next?
- Configure your business hours - Set when Sloane should answer calls
- Customize your business greeting - Customize how Sloane greets your callers
- Learn about Best Practices - Pro tips and simple hacks for optimizing Sloane for your business